1. Return Period
Customers may request a return within 30 days from the date the umbrella is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the umbrella must be returned in its original condition.
The product must be:
Unused
Unworn
Unwashed
Unaltered
Free from damage, stains, odors, or other signs of use
3. Original Components
The umbrella must include all original components, packaging, tags, and materials provided with the order where applicable.
4. Umbrellas
Umbrellas purchased through shadingoptions.com may be eligible for return if they meet the return requirements stated in this policy.
Umbrellas that do not satisfy the return requirements may not be accepted.
5. Return Request
Customers must contact the customer service email provided on shadingoptions.com before sending an umbrella return.
6. Return Information
Customers must provide the applicable order information, the reason for the return, and relevant details concerning the umbrella return request.
Customers must receive return instructions before shipping the product.
7. Return Address
1666 EAGLE PEAK AVE
SIMI VALLEY, CA 93063
8. Customer-Paid Return Shipping
If an umbrella is returned because of a change of mind, incorrect product selection, incorrect quantity selection, change in preference, no longer wanting the product, or another reason not caused by the seller, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If an umbrella arrives defective, damaged, or materially incorrect due to an error attributable to the seller, the customer should contact the customer service email provided on shadingoptions.com and provide the applicable order information and details concerning the product issue.
10. Return Condition
Customers are responsible for packaging returned umbrellas appropriately so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the umbrella:
Has been used
Has been washed
Has been altered
Has been damaged after delivery
Has stains or odors
Is missing original components
Is returned after the 30-day return period
Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved return of an umbrella is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange for an umbrella must contact the customer service email provided on shadingoptions.com within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Contact Information
Customers may use the customer service contact method provided on shadingoptions.com for return and refund inquiries.